Frequently Asked Questions
Have questions? We're here to help. Browse through the most common questions below.
Yes, we’re always open to partnering with instructors and organizations to bring new courses onto our platform. Please contact us to discuss your course and next steps.
Yes, we do. Please contact us to discuss bulk enrollment and discount options.
You don’t need a separate app. Our courses are accessible through your phone’s web browser, so you can learn on the go.
GetCertificate.Online is not an authorized provider of CEUs, and we cannot guarantee that our certificates will count toward any CEU requirement. If you need CEUs for licensing, certification renewal, or an employer requirement, please check with that organization first to confirm whether they accept our certificate. That said, many professionals use our certificates for resume building and professional development, and organizations commonly recognize them for that purpose.
Yes, please reach out to us directly so we can discuss options for your team or organization.
Yes, once your certificate is issued, you can download it as a PDF to print or share.
See tutorial https://go.screenpal.com/watch/cTXZiGnqZ3d
Since our course content is free to access, you can try out the course before paying anything. We never charge you just to access the material. Once you’ve gone through the content and feel ready, you can upgrade to the certificate version. Because you get to test the course first, we don’t offer refunds on certificate purchases.
Yes, absolutely. Each certificate comes with a digital badge that you can share on social media, including LinkedIn, as well as add to your resume to showcase your accomplishment.
Yes. Each certificate is issued in partnership with a reputable, accredited university. Course instructors are subject matter experts from institutions around the world, so you can trust the quality and credibility of what you’re learning.
Complete the quiz within your course module. If you don’t pass or want to improve your score, you can retake the quiz following the same steps.
📹 Watch the video tutorial: https://go.screenpal.com/watch/cTlhDznYVfw
Once your certificate is ready, go to your dashboard, open the certificate, and use the print or share options provided to download or share it.
📹 Watch the video tutorial: https://go.screenpal.com/watch/cTXZiGnqZ3d
Log in to your account, go to your profile settings, and update your email or login details there. Save your changes when done.
📹 Watch the video tutorial: https://go.screenpal.com/watch/cTl13nnYepa
A: Go to your Cart, click “Add a coupon,” and enter your code. Your discount will be applied to the total before checkout.
📹 Watch the video tutorial: https://go.screenpal.com/watchhttps://go.screenpal.com/watch/cTXDnXnFSWb/cTXDnXnFSWb
This happens when the user registers the course with a mail address and make the payments with a different one.
Please share with us the mail address you used when making the payment at [email protected] so that we can confirm your payment and upgrade you to the certificate version immediately.
Our all course content are available free of charge, and there is no payment required to access the courses. You can still complete the course if you do not want to upgrade to the certificate fee. However, a fee applies only if you choose to upgrade to receive an official certificate.
To upgrade your course, please follow the step-by-step instructions in this tutorial: https://go.screenpal.com/watch/cTXlcOnFJvS
If you have any questions or encounter any issues during the upgrade process, feel free to reach out at [email protected]
Please log in with your credentials to finish your registration and fill out the registration form making sure to use that email.We also advise you to log in with the “Protected View” option removed. You may also use try logging in with a different browser. Once you log in to the course, you can reset your password using the “Reset Password” button as shown in the tutorials below.
- This video tutorial demonstrates how to change and update your login information, email address, and other profile details on the GetCertificate online platform: https://go.screenpal.com/watch/cTl13nnYepa
- This tutorial provides step-by-step instructions on how to reset your password on the GetCertificate website: https://go.screenpal.com/watch/cTQZqXnDFCH
Please note that if you still cannot receive the invitation mail in your inbox or spam/junk folder, your email domain is likely blocking you from receiving the email to accept it. In this case, please share with us an alternative email to [email protected] so that we can activate your account again and send you the link.
Please watch this tutorial on how to register for the programs: https://go.screenpal.com/watch/cTX3nbnqYuz
Please note that once you register, a message is sent to your email address. You need to click the link in that message to activate your account. After that, you will easily log in. Please do not forget to check your spam/junk folders as well.
Please also note that our all programs are self-paced and online. The content is available to public for free. The participants can start the modules in any order and speed they want.
We offer a number of courses at different price points. Please check the course list below for details.
Please note: our course content is free for anyone to access and learn from. If you’d like an official certificate showing you completed the course, there’s a small fee for that.